SHIPPING AND RETURNS

Shipping & Returns Policy

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At Hair by George, we want you to love your products as much as we do.

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Shipping:

 

We offer fast, reliable shipping across Australia. Once your order is processed, you will receive a tracking number via email so you can follow your package right to your door.

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Returns:

 

If you are not completely satisfied with your purchase, we accept returns on unopened and unused products within 30 days of purchase. Simply reach out to our team at [Email Address] with your order number, and we will guide you through the process. Please note that shipping costs for returns are the responsibility of the customer unless the item arrived damaged or faulty."

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The "Unopened" Rule:

 

It is standard industry practice for beauty and grooming products to only accept returns if they are sealed/unopened for hygiene reasons. This protects your business.

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Australian Consumer Law (ACL):

 

Remember, if a product is actually faulty or broken, you are legally required by Australian law to provide a refund or replacement, regardless of your return policy.